At Star Heart Jewellery, we are proud to be a UK-based small business inspired by the quiet beauty of Edinburgh.

All orders are prepared and shipped within the UK, with reliable handling, clear delivery times, and personal customer care.

This page provides simple answers to questions about our UK delivery, processing time, returns, and local support.

 

Q1｜Are you a UK-based jewellery brand?

Yes. Star Heart Jewellery is a UK-based small business inspired by Edinburgh’s design and natural beauty.

 

Q2｜Where do you ship from?

All orders are prepared and shipped from within the United Kingdom.

 

Q3｜Which courier do you use?

We primarily use Royal Mail for reliable, tracked UK delivery.

 

Q4｜How long does UK delivery take?

Most UK orders arrive within 2–5 working days after dispatch.

 

Q5｜Do you offer UK-wide delivery?

Yes. We deliver to England, Scotland, Wales, and Northern Ireland.

 

Q6｜Do you ship internationally?

Not at the moment. We currently serve customers within the UK.

 

Q7｜Will I pay customs fees?

No. There are no customs duties for UK domestic shipping.

 

Q8｜How fast do you process orders?

Most orders are processed within 1–2 business days before dispatch.

 

Q9｜What if my parcel is delayed?

If your order is delayed, you can contact us and we will assist immediately through local customer support.

 

Q10｜Do you accept returns or exchanges?

Yes. UK customers may request returns or exchanges according to our store policy.

 

Q11｜Can I get support in English?

Yes. Customer service is available in English for all UK customers.

 

Q12｜Are your materials responsibly sourced?

Yes. We use natural gemstones selected for quality and safety, following UK standards for responsible sourcing.

 

Explore more:

• About Us

• Shipping Policy

• Gifts by Intention